Customer Care

Customer Care

Business Hours:

Monday – Friday 10AM – 5:00PM PST

Customer Service:

Please direct all questions and inquiries to info@primadina.com

Order confirmation:

After you’ve placed your order you will receive an e-mail confirmation followed by a confirmation when your jewels have been shipped.

Credit Cards:

We accept the following cards as means of payment for purchases: VISA * Master Card
Your card is charged at the time of purchase. Please be sure to provide the CVV code and exact billing address for your card. Incorrect information may cause delays or cancellation of your order.

Shipping:

All orders ship via UPS Ground or U.S. Postal Service at a flat rate of $15.00 and typically ship within 2-5 business days if we have the piece(s) in stock. All others will ship within 2-4 weeks of placing the order. Expedited shipping is available upon request. If you would like expedited shipping, kindly e-mail us at: info@primadina.com after you complete your order.

Shipping/Handling charges are as follows for all orders:

$15.00 UPS Ground
$20.00 UPS 3-Day
$25.00 UPS 2-Day
$35.00 UPS Overnight

Taxes:

All orders that are placed within California are subject to an 9.25% sales tax.

International Orders:

Primadina welcomes international orders.
If you are interested in placing an order internationally, please e-mail us prior to placing your order at info@primadina.com and write “international order” in the subject line. We will then e-mail you back with a form to fill out so we can process your order manually. International shipping charges apply and will be included in your invoice. All international buyers are responsible for any taxes, customs and duties that may be assessed by their government.

Product Care:

Each piece of Primadina jewelry is hand-crafted by our experienced artisans. We do not use any jewelry molds, and each stone is selected to be most aesthetically pleasing. This insures the piece you have selected is truly an original and one of a kind. Please use the appropriate care we have provided to enjoy our jewelry for a long time.

On sterling silver and gold plated pieces it is common for the metal to darken or tarnish with normal wear. We recommend gently wiping the metal surface with a polishing cloth. It is recommended to keep your jewelry in the pouch provided with your order. Proper storage helps to prevent scratching of stones and metal. It is best to keep products away from extreme heat or moisture. We recommend applying perfume or other sprayed substances before putting on your jewelry. Jewelry should be removed prior to showering.

Because all of the stones we use are natural gemstones and pearls, they may vary in shape, size and color. Inclusions seen in natural stones should be considered a part their beauty and individuality. Pearls and most gemstones are too delicate for cleaning agents, polishing cloth or ultrasonic cleaners. We recommend gently wiping the metal surface with a polishing cloth and storing your items in the pouch they came in.

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